1What is the shipping fee within Australia?
Free shipping via AU Post.
2Do you ship to New Zealand? What is the shipping fee?
Yes we send to New Zealand, it's free shipping.
3Can I have a tracking number for my package?
Free shipping is no tracking. We ship with tracking number if you paid the extra $6.00 for shipping when ordering.
And we are not able to provide tracking for New Zealand orders.
4What if package lost if I did not pay the tracking service?
We will be fully responsible for package lost, no matter it's with or without the tracking number. We'll send again free of charge or make the full refund.
5How do you define the package lost?
We'll call it a package lost if not delivered in 2 weeks for NSW or 3 weeks for other states.
6Can I change the shipping address after ordering?
Yes, in condition we have not sent it yet. Please give us an email with the new address as soon as you can.