Terms and Conditions
About the DVDs
1. You may find only Region 1 logo on the DVD cover.
2. It’s also PAL and region 4 coded, guarantee working in Australia & NZ and worldwide.
We sell authentic DVDs only.
1. We do not guarantee all our DVDs have subtitles.
2. Subtitles may can’t be removed if have.
We offer free shipping within Australia and the NZ.
1. AUS POST for packages <3Kg.
2. Fedex / DHL for packages >3Kg.
Where is it shipped from?
1. AUS POST: from our warehouse in Sydney.
2. Fedex / DHL: from our warehouse in Hong Kong.
We need 1-3 days for handling time and will email you if we need further time, please watch your email.
*Out of stock items: We do not guarantee all our DVDs are in stock, we’ll email you when it happens and we’ll dispatch whatever we have if not get your reply in 24hrs.
*If we can’t send you emails successfully: This is for some cases your email system are using firewall or white list. We’ll hold the shipping for 48hrs and refund you to cancel the order.
Shipping ETA is changing during the COVID-19, it can be different from week to week. Our ETA for Jan 2023:
AUS POST: 10+ days, delay may happen.
Fedex / DHL: 6+ days, delay may happen.
Please contact or do not order if it’s a birthday present.
1. Tracking numbers will be provided in 3-5 days after your ordering.
2. Tracking numbers may not be updating in the first a few days and start to move in the last a few days of the ETA.
3. Where to find the tracking number: Login > My Account > Orders
Package Lost / Damage (Quality Issues)
We’ll define it a lost if the tracking not updating over 3 weeks or packages not delivered in 4 weeks from the date we dispatched.
1. We’ll make a full refund.
2. We’ll send again if you would like.
Package arrived with damage
1. We’ll send replacements for the damaged DVDs.
2. We’ll make the refund for the damaged DVDs’ purchasing value.
Complaint from your customers
When you resell the DVDs and got complaint from your customers, we’ll send the replacement or make the refund for your purchasing value.
Return & Refund
1. We accept return & refund for quality issues, we’ll pay the return shipping fee.
2. We DO NOT accept return & refund:
- For any reason you are not able to resell them.
- You bought it by mistake.
- Delivered late for the birthday or similar reasons.
Your first order
Please only place your orders when you finished reading above sections and accepted them.